How do I figure out my ring size?
The only accurate way is to go to your local jeweler and have your finger sized. Please notice that each finger may have a different size, so keep that in mind if you are buying a ring that you would like to wear on a specific finger. If you cannot make it to your local jeweler you can try this inexpensive sizing tool.
Kindly keep in mind that we cannot accept exchanges due to incorrect sizing, but we offer resizing at a $45 fee for domestic customers only.
When will my items ship?
Jewelry: Because all jewelry is handmade to order, we cannot guarantee exact shipping dates. Please allow for a 1-3 week window. An email will be sent out when it ships with tracking info.
If you are ordering something as a gift and need it by a certain date, please contact me and we will do our best to accommodate your request.
Nail Polish: If you are ordering with a piece of jewelry, your polish will be shipped when the jewelry is ready – approximately 5-15 business days. Otherwise, if ordered alone it will be shipped out within 1-2 business days of the order. An email will be sent out when it ships with tracking info.
Can you do custom work?
J. Hannah is not accepting fully custom work at this time. She is currently working on a collection of commitment rings — if you are interested in more information follow @ceremony.us or email email@example.com.
Are your diamonds conflict-free?
Yes. We only use vendors with high ethical standards and knowledge of the supply chain.
Can you rush my order?
If you need a ring by a certain date, we will do our best to accommodate your request. Please send an email to firstname.lastname@example.org and explain your situation.
What does Seven-Free mean?
Free of the following toxic chemicals: Toluene, Formaldehyde, Formaldehyde Resin, Camphor, Dibutyl Phthalate (DBP), Triphenyl Phosphate (TPHP)and Xylene